Customers can request return of purchased item within 7 days from date of delivery. Products must be in original condition, not used along with the original and in adequate packaging for a full refund.
If we need to arrange a collection on your behalf we will inform you of these costs before collecting your item and this amount will be deducted from your refund.
Certain items are excluded from this replacement. This includes items that are specially imported or made to order.
Note – If you are a business there may be a handling / Warehousing charges, depending on the item ordered. Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. At this stage, we will advise you on the next steps, as some items will be collected from you. If you have any questions, or just want to confirm the details before you order then please call us on 00971 566189629 / 00971 569217218, or by email on firstname.lastname@example.org.
HOW DO I RETURN MY ORDER ?
- Returns should be made within 7 days and in an adequate condition and suitably packaged for transit. You must include the original delivery note in the package you are returning to us
- Call us on 00971 566189629 / 00971 569217218 or email us at email@example.com to notify us you’d like to return your item. Please quote your delivery order number on your returned item.
We will then advise you what address to send the return to or arrange a collection of the product.
WHEN WILL I GET MY REFUND ?
All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time is taken should be no more than 30 days from you first contacting us to organise the return.
Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Depending on how your order was paid for will depend on how we process the refund. Please see below for more information:
Payment via Bank Transfer – If you have paid for your order via bank transfer, again we do not have your bank details. In order for the refund to go ahead, we will need your account number and sort code to process the refund.
Payment via Card Online – Our system uses Emirates NBD Payment Gateway and this encrypts your card details. We are however able to refund you on the card which was used at the time of purchase. You will usually see this refund on your bank statement within 3-5 business days.
All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please send an email to the Customer Support team at firstname.lastname@example.org to do the needful, within 48 hours of receiving. Our Customer Support team will email you to confirm that your return item(s) has been received and will process the refund/store credit.